We operate our tours with single engine helicopters and therefore we are not allowed to fly at a height below 1,000 feet (330 meter). Twin engine helicopters which are used for aerial filming and by the police are allowed to fly till 500 feet (165 meter) above the ground.

Changes to your booking can only be made by mailing us at info@heliAMS.com. We will be happy to reschedule your booking anytime up to 48 hours before your scheduled take off time.

Cancellation of your booking can only be made by mailing us at info@heliAMS.com. Customer cancellations made more than 48 hours before the scheduled departure time will be refunded free of charge. Cancellations within 48 hours of the scheduled departure time will not be entitled to a refund. Please note that bookings made using a Gift Voucher are non-refundable.

We reserve the right to cancel or alter the schedule of any flight due to; Air Traffic Control restrictions, low demand, poor weather conditions, technical reasons or pilot illness. We will, of course, endeavour to give you as much notice as possible. If we need to amend your flight, we will try to contact you using the email address and mobile telephone number you gave at the time of your booking. In these circumstances, we will offer to reschedule your booking or to give you a full refund (NB: no refunds given on bookings made using a Gift Voucher). Whilst we do offer our sincerest apologies for any disruption to your plans and any expenses you may have incurred, we do not offer any form of compensation.

Under current legislation, regulation and guidelines, you are not permitted to take any of the following items on to an aircraft: acid, poison, flammable liquids, explosives, matches, lighters, bleach, incapacitating sprays, ignitable gas devices, compressed gas.

IMPORTANT: if you are carrying any of the above items on the day of your flight, you will have to leave them on the ground. We do reserve the right to search any clothing and/or bags for such items.

The pilot does point out the major sites and will answer your questions but his main focus is to keep you safe in the air.

Yes. These include limited mobility, epilepsy, heart conditions and pregnancy. If you have concerns that you may not be able to fly, please call our office on +31 (0)20 846 846 0 and ask. You may also need to seek advice from your doctor to make sure you’re fine to fly.

As with all aircraft, certain limits apply to our flights regarding the weights of individual passengers and the combined weight of everyone who is flying. Our individual passenger limit is 115kg. The passenger limit for the cockpit seat is 80kg. If any of your group is above this weight, you may need to buy an additional seat. No children under the age of four are permitted to fly with us. An adult must accompany children under 16. If you would like to discuss any of these restrictions, please give us a call on +31 (0)20 846 846 0.

We reserve the right to refuse any passenger from boarding the aircraft for any of the following reasons:

• late arrival at our terminal
• failure to provide suitable photo ID
• intoxication (being drunk or under the influence of drugs)
• threatening or abusive behaviour towards our staff or any other passenger
• any other behaviour that may compromise the safety of any passengers on-board

Unless you book a private flight, you may be sharing the cabin of the helicopter with other people. If there is a low demand for your selected flight time, we may need to reschedule it. If this happens, we will do our utmost to contact you at least 24 hours before departure by telephone and email, using the details you provided at the time of booking.

We hold public liability insurance to cover injury or other losses as a result of operating the flight. There is no insurance in place to cover you for missing the flight for any reason, or for any consequential loss associated with the flight being delayed or cancelled for any reason or at any time.

Vouchers codes are printed on our gift vouchers. To make a booking with these codes, simply follow the standard booking process, click on the ‘GIFT VOUCHER’ button in the order summary and enter the code before checking out.

Promotional codes are published on some of our marketing materials and feature as part of some of our promotional campaigns. To use these codes, please follow the standard booking process, use it in your cart in the ‘Coupon Code’ field before checking out.

You are required to be at the landing ground 20 minutes before your scheduled flight time, to complete check-in, and for the safety briefing. Please note that late arrivals may result in you not being allowed to fly and no refund given.

Yes, the flights are dependant on favourable weather conditions and the Pilot will make a decision on the morning based on an aviation forecast. The actual weather may not follow the forecast, but the Pilots decision is final. Please note that as the helicopters are based outside of Amsterdam their ability to fly to the landing ground in or near Amsterdam has to also be considered.

All contact will be made, for weather and other related changes to bookings, via the email and mobile telephone number given at time of booking.

It is not always necessary for HeliAMS to have direct contact details of those flying, however, please note that the primary contact person will be responsible for relaying any changes.

Whilst we will endeavour to give as much notice as possible of any changes/cancellations, please call us in the morning to check the status of your flight.

Yes, it’s also possible to book a Private Tour with HeliAMS! Together with your partner, best friends, family or colleagues you’ll see everything of Amsterdam from this totally new perspective. There’s room for 4 people. This Private Tour is also perfect for a romantic helicopter proposal! To book a private tour just select 4 seats during check out.