General terms and conditions
Terms and conditions
HeliAMS sells both vouchers and booked seat tickets on helicopter sightseeing flights. Vouchers can be redeemed against the cost of bookings made on our seat booking system.
All bookings and voucher purchases are issued with unique references, which must be kept safe and secure and must be quoted when dealing with us. HeliAMS will take no responsibility for any loss you may incur as a result of voucher or unique booking reference theft and/or impersonation or identity fraud.
By booking a flight with us you agree to your details being passed to security agencies who may conduct approved random searches against the details provided.
Seat bookings and voucher purchases are delivered by email to the email address entered on the website.
Seat bookings purchased at HeliAMS are valid for the date and time selected at the time of booking. See also the ‘Changes & Customer Cancellations’ section.
Vouchers purchased at HeliAMS are valid for 12 months from date of issue, unless otherwise stated. The exact expiry date will be printed on the voucher. You must redeem the voucher before this date or the voucher will cease to be valid.
Please note that no refunds can be offered on Gift Vouchers.
Changes & Customer Cancellations
Customer amendments to a booking made more than 48 hours before the scheduled departure time will be changed at no cost.
Customer Cancellations outside of 48 hours of the scheduled booking time will be refunded in full, free of charge, unless the booking has been made using a Gift Voucher as these are non refundable. Changes and cancellations must be made in writing to info@heliAMS.com
Amendments or cancellations within 48 hours of the scheduled booking time are not entitled to a refund.
All our aircrafts are subject to weight & balance limitations, both for the individual passenger and combined weight of all flying. The individual seat limit is 136 kg, If any of your group is above this weight, you may need to buy an additional seat. The total limit of the four passengers is 390 kg. Both limits include clothing and luggage.
There is no age limit for children, however, they need to be able to sit up independently. An adult must accompany children under 16. All passengers need their own seat, also children.
Should you wish to discuss any of these items, please contact on +31 (0)20 846 846 0.
HeliAMS operates flights from Amsterdam Heliport, Hornweg 24, 1045 AR Amsterdam in The Netherlands. Travel directions to the departure location can be found on the website and will be sent by email after booking.
Arrival and timing
All departure times are approximate and may vary either way on the day of the flight due to volume of air traffic or other operational reasons.
You must arrive 30 minutes before your scheduled flight time at the departure location.
We reserve the right to cancel or alter the schedule of any flight due to; Air Traffic Control restrictions, low demand, poor weather conditions, technical reasons or pilot illness. We will, of course, endeavour to give you as much notice as possible. If we need to amend your flight, we will try to contact you using the email address and mobile telephone number you gave at the time of your booking. In these circumstances, we will offer to reschedule your booking or to give you a full refund.
HeliAMS flights are dependent on favourable weather conditions.
If your flight is cancelled due to the weather, we will notify you at the contact details you provided on purchase.
You will be able to re-schedule and your flight will be put on hold for 90 days whilst you decide on an alternative date.
Your re-scheduled flight will remain subject to weather conditions.
If your on-hold booking is not re-scheduled by 1 year from the original flight date, your booking will expire and you will not be entitled to a re-schedule or refund.
The Pilots decision on the suitability of the weather is made from the aviation forecast on the morning of the flight. The actual weather may not follow the forecast, but the Pilots decision, based on the forecast, is final.
Refuse permission to board
We reserve the right to refuse any passenger permission to board the aircraft for any of the following reasons:
- late arrival at our terminal, see “late arrivals”
- failure to provide suitable photo ID
- intoxication (being drunk or under the influence of drugs)
- threatening or abusive behavior towards our staff or any other passenger
- any other behavior that may compromise the safety of any passengers on-board
If you are refused access to the flight, you will not be entitled to a refund.
We are required by law to provide a full safety brief before boarding. The safety briefing for the whole group will start 30 minutes before your scheduled flight time. If you fail to arrive in time for the safety briefing, we reserve the right to refuse you permission to board the flight. In these circumstances, refunds are not given.
There is no predetermined route. We try to provide the best tour possible with views of Amsterdam, its Canal Belt and other famous landmarks from above. We do not actually fly above Amsterdam. Air Traffic Control restrictions prevent us from flying above (the city centre of) Amsterdam.
Flight durations indicated are approximate and are given simply as an indication of the time you will spend in the air. Flight durations can vary from time to time, depending on factors including air traffic control restrictions and boarding time.
The images used to illustrate the flight(s) on offer are used as an indication only. The aircraft, the views from the helicopter and facilities and settings at each location may vary.
The information provided by HeliAMS about the various flight options and voucher options is correct at the time of publishing. However, the content or format may change slightly from time to time.
Due to space and security restrictions, passengers are required to carry the minimum possible items of personal property on board. For this reason, bulky clothing is discouraged and the only carry-on items permitted are cameras or mobile telephones for photography (in flight safe mode).
All other personal effects are to be left behind at the airport, heliport or landing ground, where storage arrangements are provided.
Security of all personal effects both carried on board and left on the ground remain the responsibility of the owner.
Vouchers are sold subject to flight availability. Flight availability is set on a day-by-day basis.
Promotional codes and discounts
We reserve the right to restrict the use of multiple codes against individual bookings.
Personal liability insurance
HeliAMS flights are operated and insured under the Air Operator Certificate of the helicopter companies who carry out our flights.
We welcome the participation of disabled people on our flights, though we recognize that access may present difficulties for those with disabilities.
We are committed to making sure that disabled customers are given every opportunity to participate, so please give us a call on +31 (0)20 846 846 0 to discuss any relevant disability before you book.
In all cases, persons who require assistance to board the aircraft will need to be accompanied by as many fare paying group members as are required to assist. We cannot provide assistance for boarding and in the case of emergency, the carers will be required to assist with disembarkation.
We welcome your feedback on all of our products and services. If you have a problem or complaint about your flight, please bring it to the attention of the staff as soon as possible. This will allow them to put matters right.
If your problem is not resolved on the day, please contact us, providing your unique booking reference. We will be happy to take the matter up. In general, we consider it unreasonable if you take no action on the day but then make a complaint at a later date.
Other terms and conditions
All prices quoted in our promotional literature and on our website include VAT where applicable and are correct at the time of publication. We reserve the right to change the price of any product without notice. Vouchers are issued for monetary value with an expiry date as stated. Should the seat prices alter during the validity period of any voucher, the voucher monetary value will prevail.
In order to maintain the highest standard of customer service and to help with the on-going training of staff, we listen to and occasionally record telephone calls.
The text, illustrations and images used in all HeliAMS promotional literature are protected by copyright and must not be copied in whole or in part without the express permission of the Company.
All the above terms and conditions apply as a condition of making any booking and/or using any voucher, whether or not the voucher holder is the original purchaser. HeliAMS reserves the right to change these terms from time to time without reference to customers. These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with Dutch law.
HeliAMS is a trademark of HeliAMS B.V. We have acquired both registered and unregistered rights in our trademarks (listed above) and our logos. No one may use our trademarks without our express written permission. Neither the purchaser nor the recipient is entitled to use any HeliAMS trademarks or logos. Affiliates who have been accepted by HeliAMS onto our affiliates’ scheme will be provided with strict guidelines regarding the use of HeliAMS trademarks and logos.